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Shipping & Returns

Returns Policy

You may return most new, unused items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Due to variations in color batches from our manufacturers, some color variations in comparison to our online samples are to be expected. Color samples for online color swatches look different on every computer display. Exact colors are NOT guaranteed. Anyone that claims to guarantee exact colors is fooling you. Call 1-800-472-9339 and ask for our internet representative if you have specific questions.

Please note: due to their unique nature, we are unable to accept returns of custom logo mats unless a defect in manufacturing is present. Please make sure that you approve the online proof and check material specifications. If you cancel a custom order before production has started, we should be able to accommodate your request. Once a custom order reaches the factory floor we are unable to issue a refund. Given our fast turnarounds, this occurs, generally, within a day or two of your approval.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any physical address in the United States. We are unable to accept orders to PO Boxes, APO and FPO offices.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.